Hi, I’m Anthony LaSpina.

I maximize my extensive experience in luxury retail with a brand that values growth in their associates and exemplary service to their customers.

Professional Experience

Miami, Florida | May 2023 – Present

E-Commerce Concierge

  • Answer eCommerce sales and service opportunities via online chat, phone and email
  • Handle customer complaints including escalations, provide appropriate solutions, and follow up to ensure resolution.
  • Provide technical watch knowledge to virtual clients
  • Assisting clients with order placement
  • Review transactions and flag issues
  • Serves as point of contact for returns and exchanges
  • Customer Acquisition Entry
  • Follow up on returns and quality control processes
  • Utilize interactions with the end-consumer to identify and suggest ways to improve the customer experience through improved processes and site updates
  • Follow communication procedures, guidelines, and policies
  • Provide accurate, valid, and complete information by using the proper methods and tools
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Generate reporting for the department related to customer service KPIs, shipping and delivery issues, and overall customer feedback
  • Meet and exceed defined KPIs
  • Attend necessary trainings and conferences; weekly site QA
Hollywood, Florida | April 2022 – May 2023

Sales Associate | Keyholder

  • Educated clients on the Hublot brand & product differentiators
  • Built clientele book through networking via hotel events/shows
  • Assisted with outreach to clients about new products & upcoming events
  • Opened/Closed boutique responsible for daily operations
  • Mentored new sales associates with selling tools & knowledge of luxury retail
Boca Raton, Florida | May 2019 – January 2022

Sales Associate | Keyholder

  • Consistently exceeded personal sales goals & surpassed store projections
  • Managed effective client communication throughout sales process
  • Amassed and nurtured a loyal clientele book, developing recurring sales
  • Excelled as a Sales Ambassador through brand and product knowledge
  • Diligently fulfilled sourcing of Limited & Special Edition products for clients
  • Facilitated ancillary sales of product maintenance, authenticity, customization, etc.
  • Flourished in online sales channel launch & development
Boca Raton, Florida | November 2015 – May 2019

Sales Associate | Keyholder

  • Utilized detailed product knowledge with customer consultations to drive sales
  • Developed clientele book, fostering relationships and client loyalty
  • Attained Key User Responsibilities, maintaining POS updates/troubleshooting
  • Facilitated inventory management, optimization and loss prevention
  • Maximized sales opportunities via Click2 channel
  • Proficient in Dare/SAP/Microsoft/Lucas POS programs
Central Valley, New York | August 2013 – October 2015

Sales Associate

  • Maintained & exceeded weekly, monthly sales goals
  • Curated & maintained clientele book, cultivating value by developing client relationships
  • Developed niche approach to sales in luxury goods segment
  • Utilized value-add services & products to incentivize sales
Central Valley, New York | May 2010 – October 2012

Department Manager | Keyholder

  • Promoted to Keyholder, managing the Accessory Department
  • Operational management, facilitating the opening & closing of the store
  • Facilitated quality control in product movement
  • Developed operational versatility in other store departments
  • Analyzed daily/monthly reports via daily meetings with management team
  • Opened & operated specialty store for four months during the holiday season
  • Communicated & collaborated with GM/Director of GA outlets on business needs
Central Valley, New York | November 2006 – May 2010

Sales Cashier

  • Provided highest level of customer service, upholding brand standards
  • Navigated customer buying decisions via consultative product selection
  • Merchandized the sales floor to increase UPT & ADP



Middletown, NY | August 2007 – May 2009

Accounting / Criminal Justice

Hospitality / Business E-Commerce

Skills & Training

SAP, DARE, Lucas POS, Verifone Microsoft Word, Microsoft Excel


Ranked #1 in Omega personal shopper scores for United States