Hi, I’m Anthony LaSpina.
I maximize my extensive experience in luxury retail with a brand that values growth in their associates and exemplary service to their customers.
Professional Experience
E-Commerce Concierge
- Answer eCommerce sales and service opportunities via online chat, phone and email
- Handle customer complaints including escalations, provide appropriate solutions, and follow up to ensure resolution.
- Provide technical watch knowledge to virtual clients
- Assisting clients with order placement
- Review transactions and flag issues
- Serves as point of contact for returns and exchanges
- Customer Acquisition Entry
- Follow up on returns and quality control processes
- Utilize interactions with the end-consumer to identify and suggest ways to improve the customer experience through improved processes and site updates
- Follow communication procedures, guidelines, and policies
- Provide accurate, valid, and complete information by using the proper methods and tools
- Build sustainable relationships and trust with customers through open and interactive communication
- Generate reporting for the department related to customer service KPIs, shipping and delivery issues, and overall customer feedback
- Meet and exceed defined KPIs
- Attend necessary trainings and conferences; weekly site QA
Sales Associate | Keyholder
- Educated clients on the Hublot brand & product differentiators
- Built clientele book through networking via hotel events/shows
- Assisted with outreach to clients about new products & upcoming events
- Opened/Closed boutique responsible for daily operations
- Mentored new sales associates with selling tools & knowledge of luxury retail
Sales Associate | Keyholder
- Consistently exceeded personal sales goals & surpassed store projections
- Managed effective client communication throughout sales process
- Amassed and nurtured a loyal clientele book, developing recurring sales
- Excelled as a Sales Ambassador through brand and product knowledge
- Diligently fulfilled sourcing of Limited & Special Edition products for clients
- Facilitated ancillary sales of product maintenance, authenticity, customization, etc.
- Flourished in online sales channel launch & development
Sales Associate | Keyholder
- Utilized detailed product knowledge with customer consultations to drive sales
- Developed clientele book, fostering relationships and client loyalty
- Attained Key User Responsibilities, maintaining POS updates/troubleshooting
- Facilitated inventory management, optimization and loss prevention
- Maximized sales opportunities via Click2 channel
- Proficient in Dare/SAP/Microsoft/Lucas POS programs
Sales Associate
- Maintained & exceeded weekly, monthly sales goals
- Curated & maintained clientele book, cultivating value by developing client relationships
- Developed niche approach to sales in luxury goods segment
- Utilized value-add services & products to incentivize sales
Department Manager | Keyholder
- Promoted to Keyholder, managing the Accessory Department
- Operational management, facilitating the opening & closing of the store
- Facilitated quality control in product movement
- Developed operational versatility in other store departments
- Analyzed daily/monthly reports via daily meetings with management team
- Opened & operated specialty store for four months during the holiday season
- Communicated & collaborated with GM/Director of GA outlets on business needs
Sales Cashier
- Provided highest level of customer service, upholding brand standards
- Navigated customer buying decisions via consultative product selection
- Merchandized the sales floor to increase UPT & ADP
Education
SUNY ORANGE
Middletown, NY | August 2007 – May 2009
Accounting / Criminal Justice
Hospitality / Business E-Commerce